Customer Testimonials
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021
The receptionist is the first person you see and she was very unprofessional
Great customer service. Work done in reasonable time. My car looks like new!
Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More Google - Oct 2, 2026
Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.
My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.
Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!
Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!
This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision
Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.
Top notch work
They did an amazing job. I'm very pleased with my service.
Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.
The best repair shop TJ and team gets it done right and on time.
Everyone was really nice. However, not everything was written in the repair report that needed fixed. Therefore, I got my vehicle back with some areas still needing fixed. I was told that they would have to submit another claim to my insurance and that the insurance might not cover it. Well if everything was reported initially, everything would have been fixed. Secondly, now my vehicles engine light is on and it’s not shifting right. Not sure if it’s from the repair or just coincidence but the timing sucks.
Made it so easy fast and friendly thanks for everything
I had my new 2025 Subaru Forester damaged while it was in a parking lot of the Jonnet Building and their sign blew off the side of the building and badly damaged my SUV. I chose Body by Cochran because my insurance had to cover the damage due to the Jonnet Building's insurance company not covering this due to the wind causing THEIR SIGN to fall off of THEIR BUILDING and badly damage my care parked in THEIR PARKING LOT. But that is how insurance goes. Fortunately TJ was my contact at Body by Cochran and he was professional, polite, ... Read More Google - May 5, 2026
Body by Cochran was very thorough in completing the repairs on my vehicle. I was kept informed of the progress and any delays, in which there was only one.
The communication was great, the service was great, and the repair process was so smooth! I wouldn’t take my car anywhere else.
Well done! Great communication & professional friendly staff.
The team does an awesome job, very satisfied!
My truck bodywork was repaired right the first time and the job was completed early. The paint looked like new car perfect. Highly recommend!
Fantastic service and the work was excellent.
I highly recommend clients to go to Body Cochran because they will make sure that you will get the service that is needed🤩🤩🤩
Top notch customer service and they do amazing work!
Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!
Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.
I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.
You couldn't ask for a better place than Cochran in Monroeville to get your car done,the people there are pleasant, They get the job done in a very short time,Me myself very happy and satisfied.
I couldn't have had a better experience. All around great customer service.
The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience
My experience here wasn't terrible, but could have been better.
I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment.
The rental ... Read More Google - Jan 15, 2026
I love this shop! Anytime I’m in an accident. This is where I take my vehicle and I am always satisfied with the work and the results the ease of transferring into a rental and out of a rental is also great. Highly recommended!
Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!
We recent had the front bumper fixed on our car at Body by Cochran and the entire experience was very good! The staff was extremely helpful during the whole process! Kristina provided us with updates the whole time and we even got our car back earlier than anticipated!! Plus its back to looks new again!!
The staff were all very professional and helpful. The quality of the body repair work was excellent.
Front Desk very helpful with insurance and rental and keeping me informed along the way. Mechanics very good, work was excellent.
My car looks just like it did when it came out of the showroom 2.5 years ago. The staff was exceptional in communicating with me throughout the process. They are very well organized, customer oriented and great at what they do!
Christina was my service person,very friendly and knowledgeable, if ever needed again I would request her!
I am extremely dissatisfied with the service I received at #1 Cochran Collision. I brought my vehicle in on Monday, expecting a timely and professional repair process. Instead, I experienced a series of failures that reflect inexcusable mismanagement and a lack of technical capability.
Despite receiving status texts implying that work was progressing smoothly, I later found out that no work even began until Wednesday—two full days after I dropped off the car. This lack of transparency is completely unacceptable.
I was told the vehicle would be completed by Friday, a timeline they themselves set. When I arrived to pick ... Read More Google - Jul 18, 2025
I will not bring another vehicle here if it was in an accident. They did the body work but returned my vehicle to me with mechanical issues remaining. Them missing things meant that I had to fight insurance company to get it fixed correctly somewhere else.
Heavy delayed and very poor communicate! This is my 3rd delayed! The service never called and informed me that my vehicle is not ready. They kept postponed since last Wednesday (three time postpone). Today, I called them again. Again, my vehicle is not ready. I don’t understand why can’t they call and let me know. Also, I asked them if my vehicle will be ready before I go away with my vehicle this Thursday. They said yes! Now, my vehicle is still at the shop. I’d appreciate if they don’t think my vehicle will be ready ... Read More Google - Apr 28, 2025
Repair involved minor paint scratches on passenger side rear door and panel behind it. 22 days to complete. The other guy's insurance paid and BOY did they pay: almost $1,500 for rental car, Nearly 1,400 for a "windshield calibration" even their service manager could not justify. A towing charge? and a suspension alignment? for a slow-speed incident that didn't even dent the body. In total - nearly $5K bill. And we wonder why our insurance rates keep climbing. Sorry the rating system won't let me choose less than zero.
Chris was awesome! Stayed on top of communicating everything with me that was going on with the car. Giving 2 stars because I didn't appreciate how sloppy my car was presented to me. There was writing on the side of my vehicle I guess from body work after addressing it, it was removed. Also did not appreciate finding out driving off with my car that I needed a new battery. Anybody who knows something about cars should know you can't let your car sit for more than a week because it will suck the life of your battery. My ... Read More Google - Oct 30, 2024
Dropped my car off monday night for a tuesday appointment didnt hear from shop til wednesday when the lady did speak to me she said she had my file from my insurance claim which was a 500$ quote along some pictures taken through a app long story short it took 4 weeks and when i walked in to get my vehicle my 500$ quote turned into 1000$ because of 0 communication the ladys excuse was “she was on a leave” thats personal and none of my concerns anyway got my car back wit scratches still on paint because the only fixed the big main one ... Read More Google - Oct 3, 2024
Our car was in the body shop for a minor repair. Replace grill in front. Which they did but gave me the car back with glue all over the grill. Never washed the car and now i have unknown pebble scratches on the front hood!! We also asked them to check a previous repair issue. They replaced a catalytic converter/muffler. Well to no avail it’s still rattling like crazy. We are very unhappy with both of the repairs and will not return. The private smaller auto repair places, like one in Homestead Pa do a way better job.
To start off, I was told it was going to be a maximum of a 2 week job just to put a door on, and after 3 n a half weeks later I got back a car with a random brown paint scratch on the mirror, a hole in my tint, extremely subpar paint job on the door involving the paint not being smooth with slight cracking, plenty of left over compound, a white scratch on the front left fender, and finally a very tight gap between the front fender and door(this causing a massive gap between the back fender and ... Read More Google - Jun 14, 2024
Do not think they were very experienced and Lexus vehicles my vehicle was not the way it was before it got hit. The seatbelt bell is going off and no one‘s even in the seat. This was not happening before I took it to Cochran.
Repairs were satisfactory, however customer service was extremely poor did not feel welcomed! Service rep lacked people skills extremely evasive!
Horrible place to bring ur car to took car their for a minor side swipe I wait months before getting car in for repairs the. Once they got me in a to do the repairs I got the car back with damage to the inside of my driver door ther chipped a wood grain led light an messed up both door latches an cables then they said they would order the parts to replace what the broken when doing the repair then I had to come back up to get the the stuff fix they broke an they had my ... Read More Google - May 3, 2024
I had an absolute horrible time with his shop. I wasn't informed with delays occurring on the repairs on my vehicle. Was only told after I picked up my car that they had broken a window trim piece on disassembly before paint work. The overall quality of the paint work was subpar and not factory quality. Lower door sills and rear seats were covered in sanding, residue and dust. My car smelled like it just come out of the paint shop. Minimal effort was put into any part of the work done to the vehicle and in overall just ... Read More Google - Apr 22, 2024
Initially, the representative told us it would take five days to complete the job. It took two weeks to do a small body work job to replace a bumper. To make it worse, everytime my husband called about his car every couple days after the 5 they told him the same story of where it was in the process. So obviously, they do not tell you the actual progress of the repair, just the same step for over two weeks.
Great work but terrible customer service.. don’t hold your breath for a return phone call
Came here after a T-bone accident. They fixed it up very nicely as far as the collision repair goes, I will say. But the process took forever. They kept delaying my appointment and took a significantly longer amount of time to repair my vehicle than their estimated repair date. Once I finally got my vehicle back, I noticed a big scratch on the roof that definitely wasn’t there when I brought it in. Looked as if someone had slipped with a tool or something. I brought it to the managers attention and he could not have cared less. He ... Read More Google - Feb 24, 2024
Waited for 10 minutes people walked by not even greeting me. Said I had to schedule appointment for estimate when I just walked in two other places and got one on the spot. Don’t waste your time go to Bowser!
Cochran scraped up my seats. It is unbelievable that they managed to do this much damage and extremely unprofessional that they refused to address it. As you can see from cochrans response they will refuse to take responsibility for any damages they cause to your vehicle. See attached before and after pictures. This place is a joke.
I got rear ended in my 1 month old, 1,100 mile 2023 Mach-E. Not knowing everything about electric vehicles and all their components, I thought I should see if my vehicle is safe to drive in it's condition, until the other driver's insurance gets moving. #1 Cochran Monroeville's response: "It's your vehicle and you know how it drives, you should be able to tell if it's safe or not." Yeah. New technology (to me) vehicle that I've had for a month.
Try the Natrona Height's shop. I called them and before I could even ask, ... Read More Google - Sep 18, 2023
The people are difficult to communicate with. If you happen to deal with Scotty than you are unlucky. You can not get a straight word out of him.
They told me they would call me back in a couple mins. 2hrs go by and no call, so I call them and sit on hold waiting for another hour. I hung up called an again and waited another hour and still nothing. Horrible service.
So where to begin hope you don't get Scott as a estimator he's horrible with people returning calls and emails. Second when your vehicle is in an accident they don't fix all the problems leaving you to have to go to another shop. And parts they say they replaced and prepped and painted is nothing more then the original part. Cars been there twice now ended up with Scott both times so the first time they were supposed to replace panel on my side door or repair it to remove the creased dent from it I still ... Read More Google - Jul 5, 2023
Went here to get an estimate and it was absurd. I went to another shop (this time, I took an older male with me) and they gave me an estimate that was 1/3-1/2 less. Absolutely was taken advantage of at Cochran.
They have had my vehicle for over a month now and no word yet on when the repair will be finished
I got Lexus RX 350 repaired at Cochran Collision Center at Monroeville in April 2022. The bumper and parts that were installed in my Car are not fitted correctly or are defective. I showed the car to Chris Reccelle from Cochran in August 2022 and he agreed that it needs to be repaired correctly. He said that he will be working on it. I never heard anything from Cochran and whenever I am calling and leaving message I never get any call back or any status update.
Even when they repaired it for the first time they put a cracked and wrong part ... Read More Google - Sep 7, 2022
Terrible experience 😪 .
I’ll be honest… they repaired my Daughters car. Everything looked fine at first. Over time, things came loose. The bumper clips look like they were glued on because insurance companies (GEICO) refuse to repair with OEM parts. After washing it for her (being the cool Dad), I inspected further. There are dull spots on the hood. For real Cochran ? I’m pretty dissatisfied to say the least. Really lame work fellas. I expected better.
Experiences has been terrible. Mostly with customer service. They have had my vehicle two weeks. Never have they called to update me on any issues that were unclear needed fixed. Call multiple times to get transferred to a voice mail, left numerous messages. Not even one call back. Would never refer a friend or family to go here.
I’ve used this repair shop many times in the past and after this last experience I will not be coming back. The whole process has been an unprofessional nightmare and I’m now on the third time bringing my car back with issues from their “repair” … save yourself the anger and headache and find somewhere else to go because I promise you this place isn’t what it used to be.
Man it’s crazy how this people don’t wanna make money and yet complain how bad is the economy, they love the word “we can’t” you bring them your car to get fixed for few thousands but somehow just to get an estimate that takes 10 min they’ll be like “we can’t” do it till next month, it’s like everything is next month! Also I had already an appointment that I waited 10 days for it just to tell me at the end that we had to reschedule it with State Farm because I thought in the ... Read More Google - Jul 28, 2022
If I could give minus stars for my service, I would. If you feel like being lied to, then please proceed. If you feel like spending wasted trips to the facility because you are told your car is done only to get there and it’s not, then please proceed.
If you would like them to tell you they fixed your car only to get there and find out they didn’t hoping you wouldn’t notice, please proceed.
If you want them to break your car and then deny they touched it to a dealership, please proceed
Otherwise - ... Read More Google - Jul 2, 2022
Dealing with Cochran has been terrible. It began 3-1/2 months ago when a storm sewer grate collapsed under my car causing some suspension damage. My insurance company has a contract with Cochran which made them very convient. It took a week and a half for them to find my car. The tow truck driver had taken it top the Cochran Super Center rather than Body by Cochran. Not really their fault but not handled appropriately.
The initial repairs were done in a fairly timely manner, a little over 2 weeks. My biggest problems arose when I noticed 2 days after picking it ... Read More Google - Jul 1, 2022
Front office was rude when I called in. I told the technician and he seemed to not care.
Got in an auto accident in January. Brought my vehicle to Cochran and they said it would be a couple months for parts and to get me in to schedule. I figured I would wait because they have done good work in the past. Fast forward two months and they have had my car for over a week and every time I call I get the same answer “we will have your car done tomorrow” I’m sick of getting jerked around. It took me getting angry with two managers for them to finally tell me they were going to ... Read More Google - Apr 4, 2022
Not good, still don't know if my parts are on order
The body work itself was fine but the pickup service was below average. An item was lost which was attached to my vehicle’s key fob and when I reported to the service advisor (Edward Waibel) he wasn’t too concerned about my issue when I asked about it. Instead, he replied “Oh, you can just go buy another one”. So now I have to purchase another key attachment, which is an added $15-25 cost I wasn’t expecting to pay. This has lowered my rating in Cochran in achieving complete satisfaction from start to finish (80%). Also my car was ... Read More Google - Oct 28, 2021
I would never in my life take my car here again. Took TWO MONTHS to repair it. TWO MONTHS! The manager was simply caustic when I asked for the shop to correct their mistakes as well. If I had a time machine I would go back to warn myself of this place and to also buy Bitcoin. 2 freaking months.
They had my vehicle for three weeks, and when I picked it up, there was dirt in the paint, and even a chip in the paint in which they sprayed the clear coat over. The microphone on the windshield wasn't fully reassembled when I received the car back, and they damaged the inner pillar when removing the cover to remove the windshield. I'm assuming they don't have any quality assurance, or they would have never delivered the vehicle to me in that state. I am currently waiting for them to complete the repaint.
UPDATE: They repainted my ... Read More Google - Jul 13, 2021