The receptionist is the first person you see and she was very unprofessional

Great customer service. Work done in reasonable time. My car looks like new!

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More

Full review text opened.

Google - Oct 2, 2026

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they would contact me to make the appointment. Never did. I emailed the person I was dealing with - never heard back. Nothing - totally ghosted. To not respond after agreeing the correction was needed and verbally promising to make it right demonstrates a sheer lack of integrity. I was lied to. Therefore, have to say Body by Cochran lacks integrity and does not stand behind their work.

Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.

My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.

Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!

Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!

This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision

Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.

Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.

The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience

Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!

The receptionist is the first person you see and she was very unprofessional

Great customer service. Work done in reasonable time. My car looks like new!

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More

Full review text opened.

Google - Oct 2, 2026

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they would contact me to make the appointment. Never did. I emailed the person I was dealing with - never heard back. Nothing - totally ghosted. To not respond after agreeing the correction was needed and verbally promising to make it right demonstrates a sheer lack of integrity. I was lied to. Therefore, have to say Body by Cochran lacks integrity and does not stand behind their work.

Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.

My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.

Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!

Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!

This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision

Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.

Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.

The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience

Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!

The receptionist is the first person you see and she was very unprofessional

Great customer service. Work done in reasonable time. My car looks like new!

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More

Full review text opened.

Google - Oct 2, 2026

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they would contact me to make the appointment. Never did. I emailed the person I was dealing with - never heard back. Nothing - totally ghosted. To not respond after agreeing the correction was needed and verbally promising to make it right demonstrates a sheer lack of integrity. I was lied to. Therefore, have to say Body by Cochran lacks integrity and does not stand behind their work.

Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.

My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.

Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!

Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!

This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision

Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.

Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.

The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience

Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!

The receptionist is the first person you see and she was very unprofessional

Great customer service. Work done in reasonable time. My car looks like new!

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More

Full review text opened.

Google - Oct 2, 2026

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they would contact me to make the appointment. Never did. I emailed the person I was dealing with - never heard back. Nothing - totally ghosted. To not respond after agreeing the correction was needed and verbally promising to make it right demonstrates a sheer lack of integrity. I was lied to. Therefore, have to say Body by Cochran lacks integrity and does not stand behind their work.

Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.

My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.

Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!

Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!

This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision

Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.

Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.

The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience

Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!

The receptionist is the first person you see and she was very unprofessional

Great customer service. Work done in reasonable time. My car looks like new!

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More

Full review text opened.

Google - Oct 2, 2026

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they would contact me to make the appointment. Never did. I emailed the person I was dealing with - never heard back. Nothing - totally ghosted. To not respond after agreeing the correction was needed and verbally promising to make it right demonstrates a sheer lack of integrity. I was lied to. Therefore, have to say Body by Cochran lacks integrity and does not stand behind their work.

Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.

My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.

Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!

Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!

This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision

Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.

Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.

The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience

Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!

The receptionist is the first person you see and she was very unprofessional

Great customer service. Work done in reasonable time. My car looks like new!

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they ... Read More

Full review text opened.

Google - Oct 2, 2026

Initially I was satisfied with the body work completed by Body by Cochran. However, I noticed an issue and reached out to the body shop about it. I sent in pictures it was agreed the the part was maybe defective or misshapen from the factory. They replaced the part but the issue wasn't resolved/looked the same, which the person assisting me at the shop agreed with. I was told it would require a little bit more body work; they would make the necessary corrections, set me up in a rental, and make it right. I was told they would contact me to make the appointment. Never did. I emailed the person I was dealing with - never heard back. Nothing - totally ghosted. To not respond after agreeing the correction was needed and verbally promising to make it right demonstrates a sheer lack of integrity. I was lied to. Therefore, have to say Body by Cochran lacks integrity and does not stand behind their work.

Replaced my rear taillight and the glass after the collision. Took about a month to fix it. Now after another month post-repair, when it rained, there were water leaking into my left taillight, and causing circuit issues. Waiting on response from the shop.

My experience with this shop was amazing. Kept me informed of everything they were doing. And the work they did on my car looked wonderful. When I got it back I couldn't tell it was even wrecked. Just remember if you need work make sure it's Cochran.

Everyone at Body by Cochran is fantastic! They work with you to make sure everything is taken care of, are ready to answer any questions you may have, and you don't have to worry about anything. They do quick and excellent work and I couldn't be more satisfied! Even the rental car reps are fantastic! My car was repaired perfectly and it looks great! Thanks again!

Just got my Mustang back from them yesterday. Absolutely fantastic work and attention to detail. My vehicle looks brand new again! Thank you!!

This is the kindest people you will ever want to work with. Very respectful, courteous. My car looks great. Two brand new doors can't even tell they were both. Had a boo boo. If you need your car worked on my recommendation is definitely #1 Couch I never said this ago #1 Cochran collision

Called once. 730 AM. Got an AI bot. Chose to send photos and videos. Two full days go by, and nothing. Called again, demanded the bot give me a human. It directs me to a voicemail. Leave a detailed message.... Still nothing back. Don't waste your time.

Had vehicle repaired here about 7-8 years ago for an insurance claim after an accident. I recently replaced my side mirrors and had my door panels off to find the hacks didn’t reinstall the vapor barrier correctly.

The shop and adjusters there are very good at communicating the repair of the vehicle as it happens. The vehicle was returned to us 80% complete and has to be returned to be finished. Major inconvenience to take off work for this. I believe they will try to make things right but it’s just a major inconvenience

Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!